From VTwiki

Enhanced 911 & ViaTalk

E-911 is an Enhanced 911 service. This service is provided, where available, to you as a customer of ViaTalk. When you call 911, all of your information is given to your nearest Public Safety Answering Point (PSAP). Enhanced-911 eliminates the need for operators to ask for your location because all of this information is sent directly to them when you make the call.

ViaTalk offers Nomadic E-911. Nomadic E-911 allows you to receive enhanced 911 services when you take your ViaTalk service on the road. Simply make sure your current address is updated correctly in our system, and everytime you dial 911 you will be directed to a PSAP local to the address provided.

 

Setting Up Your E-911 Service

Upon the processing of your signup, you will need to login to your Control Panel and manually update the address information. To update your E-911 address, please perform the following steps:

• Login to your Control Panel
• Under 'Privacy & Security Settings' select 'enhanced 911'
• Select desired phone number and click 'View'
• Input full name and address and select 'Update'

If the update does not process correctly, please submit a support ticket.

Testing Your E-911 Service

If ViaTalk is your primary means to contact emergency services, we recommend that you place a test call. However, before doing so you must first update your physical address through the ViaTalk Control Panel. To do this, please perform the following steps:

• Login to your Control Panel
• Under 'Privacy & Security Settings' select 'enhanced 911'
• Select desired phone number and click 'View'
• If the information is incorrect, input full name and address and select 'Update'

If the update does not process correctly, please submit a support ticket.

Once you have confirmed that your physical address has been updated, you may place a single test call to 911. When placing your test call, please use the following script:

Caller: 'This is a non-emergency call. I am making a test call from a VoIP line.'

• 'Do you see my Call Back Number on your display?'
• 'Were you able to retrieve ALI information? Can you verify the address that displayed?'
• 'Does the information on your display appear in the proper fields?'
• 'Is this the correct PSAP for a residence in [Township/County]?'

If they do not receive your information, you may submit a support ticket to our 911 Dept so they may review your case to be sure you are being routed correctly.

Please be advised that not all PSAPs are enabled to receive enhanced data from VoIP lines. If this is the case, your calls will be routed to a PSAP-designated 10 digit number. With this status you have Basic 911 service until the PSAP is enabled to receive the enhanced data. PSAP upgrades are being performed across the country daily. You may contact your local PSAP coordinator for more information.