Number Transfer

From VTwiki

Number transfer, also known as number porting or portability, refers to the process of transferring an existing phone number from one carrier to another.

In most cases you are able to transfer your current phone number to ViaTalk. To start the transfer process you will need to fill out a Letter Of Authorization and fax it, along with the other carrier's most recent phone bill or account management page, to 1-518-836-0226.

*Please note: The name on the LOA must match the name on the phone bill or account management page.

 

The number portability process takes an estimated 10-20 business days.

Here is the process outlined and what you can expect:

1. Sign up.

2. Get the information on your new account.

3. Fill out the proper transfer paperwork and fax/email it in.

4. Receive confirmation of paperwork submission via email. (Estimated time: 1-3 business days)

5. Approval of submission and acceptance of number transfer. (Estimated time: 9-17 business days)

6. Confirmation of fully completed number transfer via email.

 

A few things to keep in mind:

• If there is any problem with the information sent, you will be notified by ViaTalk via email.

• If the request is rejected or there is further information required, you will be notified by ViaTalk via email.

• The day a number is set to transfer over to ViaTalk, the previous carrier can and usually does disconnect it in their system before it's fully switched over in ViaTalk's system. At this time, callers would get a "disconnect" type message until fully transferred.

 

Special note for DSL users:

A DSL broadband Internet connection works with ViaTalk, but please be aware that most DSL services are considered a feature on your existing telephone line. If you disconnect your current telephone service or attempt to port that number, then you may lose the DSL service. Keep in mind that many DSL providers charge a very high re-connection fee, so it is important to have everything set before this happens. Please check with your DSL provider prior to disconnecting your current phone service to find out if you will be able to keep the DSL service by itself. Many DSL providers offer what is called a "Dry Loop" connection which is strictly the internet service without a number attached to it. If offered, this is your best bet.

If you intend to use your ViaTalk phone service as a secondary phone line in addition to your current phone service with the DSL connection, then you do not have to worry about losing your DSL service.